FAQs
1. RETURNING CUSTOMERS
If you already have a log-in for the website, you will be prompted for your email address(user name) and password. If you have forgotten your password, click on “Forgot Password?” to receive your password hint in an email.
2. PLACING AN ORDER
Note: Anywhere a red asterisk (*) appears, the field following the asterisk is mandatory. You may also click on Terms of Sale at any time for more information.
Locate the product you wish to order. (You may also click Add to List on the product page or the cart pageto help you easily locate this item anytime you log into the store.)
To purchase an item or items, enter the quantity desired in the quantity box next to Add to Cart, then click Add to Cart. If you are already logged in, the products will be saved to your cart. If you are not logged in, the site will prompt you to do so. The products in your cart will then be saved until you check out. You may proceed to checkout, or continue shopping. When all the items you wish to purchase have been added to your cart, click on the shopping cart icon at the top of the web page. You will then see the contents of your cart, and can proceed to checkout.
If this is your first time checking out on our website, you will be required to populate shipping information and billing information. You may also be required to select a shipping method. You will have the option to review your order and payment method prior to confirming your checkout.
Please note that there may be Shipping restrictions.
3. Returning an Order
To ensure prompt handling, all returns must be authorized except for rental returns. Please call 800-950-3457 for a return merchandise authorization (RMA) number. Equipment ordered incorrectly may be subject to a 20% restocking charge. Some special order items may be non-returnable. Please mark the RMA number on the packing label, not the box, so that we can properly note the return in your account.
New equipment returned for credit must be in unused condition, with all original packing material and accessories. New equipment being returned under warranty must be sent directly to the manufacturer if more than 30 days have passed since the equipment was originally shipped to you.
Rental equipment should be returned in its original packaging in order to avoid shipping damage. You will be responsible for shipping damage due to inadequate packaging. REPLACEMENT COST PLUS $100 WILL BE CHARGED FOR ANY ACCESORY NOT RETURNED WITH THE EQUIPMENT. Labor incurred to repair units damaged due to customer negligence will be billed at the current laboratory billing rate of $190.00 per hour.
Products classified with the Non Cancellable / Non Returnable designation online or the No Cancel - No Return note, on quote and order acknowledgments, cannot be cancelled once ordered nor returned once shipped.
4. REGISTERING FOR LOGIN
To register, click on the Register link
Enter your information in the required fields, and click continue. Registration makes any future shopping trips much faster and allows you to check your order status, get tracking links, utilize any special pricing and view your order history quickly and easily.
5. CHECKING YOUR ACCOUNT
You may log in at any time and click on My Account to see any orders, tracking, and wish lists. You can also update your email address/password, and save addresses and payment methods.
6. RoHS COMPLIANT PRODUCTS
We've worked extensively with our manufacturers to determine which soldering products meet current RoHS requirements. These products are marked with this label throughout the catalog. For further information on a specific item please call customer service.
7. SITE SECURITY:
We have appropriate security measures in place within our physical facility to prevent the loss, misuse or alteration of any information contained in a quotation or purchase.